REFUND FOR RE-THINKING
In accordance with current European legislation, the customer has the right to return the product for afterthought within 30 days of completing the purchase.
The return could be refused in case of:
Even slightly damaged products
Products with missing parts
Dirty, worn or marked products
Inability to Provide Proof of Purchase
The return must be authorized in advance according to the following methods.
HOW TO REQUEST A REFUND AND RETURN THE GOODS
1) Check that the product is kept in perfect condition and that the aforementioned refusal clauses do not exist.
2) Write to firstname.lastname@example.org indicating in the subject "Returned goods" specifying the title and quantity of what you want to return, attaching a receipt or sales invoice
3) Within 7 days you will receive an email with a return waybill
4) You will agree on a day on which the courier appointed by us will have to come and collect the return at the address indicated by you.
5) In the event that the product is deemed completely suitable for return, the refund of the total will be credited within 10 days with the same method used for the payment, withholding for Frab's only 5 Euros to be understood as shipping costs for the return.
6) In the event that the product is not deemed suitable for return, the customer will receive a communication within 10 days of arrival of the return.